How We Ship

Our Pies are sold and shipped in a box of 8. This box is specially designed and is thermally very efficient. We pack 4 pies in the bottom and top of the box, and in between the pies is a thick 1kg frozen gel pad. The gel is hydra-gel – which is food safe and can be reused.

If you are a regular customer and collect up 5 gel pads, we can email you a return courier label to return the gel pads to us to reuse.

Apart from Christmas, we ship our pies every 14 days. They are baked on a Monday and Tuesday, and we ship them fresh/chilled on the Wednesday.

Each Wednesday we start in the early hours of the morning so that all packs that can be delivered same day are ready, early, for the courier to collect.

In the mid-afternoon, the packs that will be shipped overnight are picked up. We keep them super chilled until pickup

Delivery to Auckland. Waikato and Bay of Plenty is same day delivery, although same day is not guaranteed by the courier. We reckon the percentage that gets there same day is 75-80%.

The balance is an overnight delivery – with some Rural Deliveries a two-day delivery.

We try to give everyone a “heads-up” email that the pack will be shipped that day – and in the evening we email through the Courier Tracking number, for you to trace.