How We Ship

Our Pies are sold and shipped  fresh in a box of 8.  We use a compostable cardboard shipping carton and inside that we have a specially designed cooler bag, which keeps the pies chilled during the courier journey. Inside the cooler bag (between the pies) is a 1kg ice pack to keep the pies cool throughout the journey.

If you are a regular customer and collect an assortment of cooler bags and ice packs, we can email you a return courier label to return the gel pads to us to reuse.  We need a minimum of 6 assorted, to be viable.

 

We ship pies once per month They are baked on a Monday and Tuesday, and we ship them fresh/chilled on the Wednesday.

Each Wednesday we start in the early hours of the morning so that all packs are ready for the courier by mid-afternoon, for overnight delivery service.  We keep them super chilled until pickup.

It is an overnight delivery – with some Rural Deliveries a two-day delivery.

24 hours before delivery we try to give everyone a “heads-up” email that the pack will be shipped the next day – and later on the shipping day we email through the Courier tracking number, for you to trace.